Privacy Policy

Privacy Policy Overview

At InnovateNodeCloud, we understand that trust forms the foundation of every meaningful educational relationship. This privacy policy explains exactly how we handle your personal information when you interact with our web accessibility education platform.

We operate under Taiwan's Personal Data Protection Act (PDPA) and maintain compliance with international privacy standards. Our approach is straightforward: we collect only what's necessary for delivering quality education, we're transparent about our practices, and we give you control over your information.

Information We Collect

We collect information through different channels when you engage with our platform. Here's what we gather and why each piece matters for your learning experience.

Information You Provide Directly

• Contact details when you inquire about our programs (name, email, phone number)
• Educational background information during program applications
• Technical skill assessments and learning progress data
• Communication preferences and accessibility requirements
• Feedback and survey responses about your learning experience
• Professional goals and career development information

Technical Information We Collect

• Device and browser information for platform compatibility
• IP address and general location data (city/region level)
• Website usage patterns and learning module interactions
• Session duration and page navigation patterns
• Accessibility tool usage and assistive technology compatibility data

We focus our data collection on information that directly improves your educational experience. For instance, knowing which assistive technologies you use helps us optimize our platform's accessibility features.

How We Use Your Data

Every piece of information we collect serves specific purposes in delivering quality education and support. We don't use your data for unrelated marketing or sell it to third parties.

Educational Program Administration

We use your information to manage your enrollment, track learning progress, and provide personalized feedback. This includes customizing content delivery based on your accessibility needs and learning preferences.

Platform Improvement

Anonymous usage data helps us identify areas where students struggle most, allowing us to improve course materials and platform functionality. We analyze learning patterns to enhance the overall educational experience.

Data Sharing & Third Parties

We maintain strict control over your personal information. Data sharing occurs only when necessary for educational services or required by law.

Service Provider Management

All third-party services undergo security assessments before integration. We maintain data processing agreements that limit how partners can use your information and require deletion after service completion.

Your Privacy Rights

Under Taiwan's PDPA and international privacy principles, you have significant control over your personal information. We've made exercising these rights as straightforward as possible.

Access and Portability Rights

• Request a complete copy of your personal data in a readable format
• Access learning progress reports and platform interaction history
• Download your course completion certificates and transcripts
• Receive data exports in common file formats (PDF, CSV, JSON)

Correction and Update Rights

• Update contact information and communication preferences
• Correct inaccurate educational background information
• Modify accessibility requirements and platform preferences
• Request correction of learning progress records when appropriate

Deletion and Restriction Rights

You can request deletion of your personal information, though we may retain certain records for educational compliance purposes. We'll explain any retention requirements and delete all non-essential data immediately.

Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data from unauthorized access, modification, or disclosure.

Technical Security Controls

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for administrative access
• Regular security audits and penetration testing
• Automated backup systems with encrypted off-site storage
• Network monitoring and intrusion detection systems
• Secure software development lifecycle practices

Administrative Safeguards

Staff access to personal information follows strict need-to-know principles. We conduct regular privacy training and maintain detailed access logs. Background checks are required for all personnel handling sensitive educational data.

Physical Security

Our servers are housed in certified data centers with 24/7 monitoring, biometric access controls, and redundant power systems. We maintain disaster recovery plans to ensure continuity of educational services.

Data Retention Periods

We retain information only as long as necessary for educational purposes and legal compliance. Different types of data have specific retention schedules based on their purpose and regulatory requirements.

Active Data Management

We review retention schedules annually and implement automated deletion processes where appropriate. When retention periods expire, data undergoes secure deletion using industry-standard techniques that prevent recovery.

International Data Transfers

Some of our educational technology partners operate internationally, which may involve transferring your data outside Taiwan. We ensure appropriate safeguards protect your information during any international transfers.

When transfers occur, we document the legal basis, destination countries, and specific safeguards applied. You can request details about any international transfers involving your personal information.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and improve platform functionality. You have control over cookie preferences and can adjust settings at any time.

Essential Cookies

These cookies enable core platform functionality like user authentication, session management, and accessibility preferences. They cannot be disabled as they're necessary for the platform to function properly.

Performance and Analytics Cookies

We use these to understand how students interact with our platform, identify areas for improvement, and optimize learning experiences. All analytics data is aggregated and anonymized.

Cookie Management

You can control cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features but won't prevent access to core educational content.

Policy Updates

This privacy policy evolves as our educational services expand and privacy regulations develop. We're committed to keeping you informed about any changes that affect how we handle your information.

Notification Process

Significant policy changes receive direct notification via email at least 30 days before implementation. Minor updates appear on our website with clear change summaries and effective dates.

Version History

We maintain a complete history of policy versions, allowing you to review changes over time. Previous versions remain accessible for reference and comparison purposes.